Privacy Policy

At Relyv RSA, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase products from us, contact us, or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. WHO WE ARE

This Privacy Policy applies to Relyv RSA, an online store selling sleep, recovery, and wellness technology products to customers in South Africa.

In this Privacy Policy, “Relyv RSA”, “we”, “us”, and “our” refer to Relyv RSA.

2. INFORMATION WE COLLECT

We may collect different types of information depending on how you interact with our website.

Information You Provide Directly

When you place an order, create an account, contact us, or otherwise interact with our website, we may collect information such as:

Full name;
Delivery address;
Billing address;
Email address;
Telephone or mobile number;
Order details;
Payment-related information;
Information provided when contacting customer support; and
Any other information you voluntarily provide to us.

Payment Information

Payments may be processed through third-party payment providers.

We generally do not store your complete payment card details on our own systems. Your payment information may be collected and processed by the relevant payment provider in accordance with its own privacy policy and security practices.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

IP address;
Browser type;
Device type;
Operating system;
Pages visited;
Referring website;
Approximate location information; and
Information about how you interact with our website.

This information may be collected through cookies, pixels, analytics tools, and similar technologies.

3. HOW WE USE YOUR INFORMATION

We may use your personal information to:

Process and fulfil your orders;
Process payments;
Arrange delivery of products;
Communicate with you about your order;
Provide customer service and support;
Respond to questions and enquiries;
Improve our website, products, and services;
Detect, prevent, and investigate fraud or unauthorised activity;
Maintain website security;
Send marketing communications where permitted by law and, where required, with your consent;
Analyse website traffic and customer behaviour;
Comply with legal and regulatory obligations; and
Otherwise provide and improve our services.

4. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies.

Cookies are small text files stored on your device that help websites function and remember information about your visit.

We may use cookies for purposes such as:

Keeping your shopping cart functional;
Remembering preferences;
Understanding how visitors use our website;
Measuring marketing and advertising performance;
Improving website functionality; and
Providing relevant advertising where applicable.

Our website may use third-party services, such as analytics and advertising platforms, that may use cookies, pixels, or similar technologies.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

5. MARKETING COMMUNICATIONS

Where permitted by applicable law, we may use your personal information to send you marketing communications about our products, promotions, or services.

You may unsubscribe from marketing emails at any time by:

Clicking the unsubscribe link included in the relevant email; or
Contacting us directly.

Even if you opt out of marketing communications, we may still contact you regarding important transactional matters, such as order confirmations, delivery updates, refunds, or customer-service enquiries.

6. SHARING YOUR INFORMATION

We may share your personal information with trusted third parties where reasonably necessary to provide our services.

These parties may include:

Payment service providers;
Courier and delivery companies;
Website hosting and e-commerce service providers;
Analytics and advertising service providers;
Customer support providers;
Technology and software providers; and
Professional advisers or authorities where legally required.

We do not sell your personal information to third parties.

Third-party service providers may process your information in accordance with their own privacy policies and applicable laws.

7. SHOPIFY AND THIRD-PARTY SERVICES

Our online store may be operated using third-party e-commerce and technology services.

These services may process information necessary to operate the website, process orders, facilitate payments, provide analytics, and support other store functions.

Third-party services may have their own privacy policies and terms of service.

8. DATA SECURITY

We take reasonable and appropriate steps to protect personal information from:

Unauthorised access;
Loss;
Misuse;
Disclosure;
Alteration; and
Destruction.

However, no method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

9. RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Processing and maintaining transaction records;
Providing customer support;
Meeting legal, accounting, tax, and regulatory obligations;
Resolving disputes; and
Enforcing our agreements.

When personal information is no longer reasonably required, we may securely delete, destroy, or anonymise it, subject to applicable legal requirements.

10. YOUR RIGHTS UNDER POPIA

Subject to applicable law, you may have rights regarding your personal information under the Protection of Personal Information Act 4 of 2013 (POPIA).

These rights may include the right to:

Request access to personal information we hold about you;
Request correction or updating of inaccurate information;
Request deletion of personal information where legally permitted;
Object to certain processing of your personal information;
Withdraw consent where processing is based on consent; and
Lodge a complaint regarding the processing of your personal information.

To exercise a privacy-related right, please contact us using the contact details provided below.

We may need to verify your identity before responding to certain requests.

11. CHILDREN'S PRIVACY

Our website is not intentionally directed at children.

We do not knowingly collect personal information from children where doing so would be unlawful.

If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take reasonable steps to address the situation.

12. INTERNATIONAL DATA TRANSFERS

Some of our service providers may process personal information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer is handled in accordance with applicable privacy laws and appropriate safeguards.