Shipping Policy

At Relyv RSA, we aim to make the delivery process as simple and reliable as possible. This Shipping Policy explains how orders are processed and delivered within South Africa.

1. SHIPPING DESTINATION

Relyv RSA currently ships orders to addresses within South Africa only.

We are unable to guarantee delivery to every location, including certain remote or restricted areas, where courier services may be limited.

2. ORDER PROCESSING

Orders are generally processed within 1–3 business days after successful payment has been received.

Orders are not usually processed, dispatched, or delivered on weekends or South African public holidays.

During busy periods, promotions, sales, or unforeseen circumstances, processing times may be longer.

3. DELIVERY TIMES

Once your order has been dispatched, estimated delivery times may vary depending on your location and the courier service used.

Estimated delivery:

Major metropolitan areas: 8-10 business days
Other areas: 8–12 business days
Remote areas: May take longer

These are estimates only and are not guaranteed delivery times.

Delivery may be delayed due to circumstances outside our reasonable control, including courier delays, severe weather, public holidays, incorrect address details, high order volumes, or other unforeseen events.

4. SHIPPING COSTS

Shipping costs will be displayed at checkout before you complete your purchase.

Shipping fees may vary depending on factors such as:

Delivery location;
Order size or weight;
Courier service; and
Promotional offers.

Any applicable shipping fee will be clearly displayed before payment is completed.

5. TRACKING YOUR ORDER

Where tracking is available, tracking information may be provided after your order has been dispatched.

You may receive tracking information by email or through other available communication channels.

Please allow some time for tracking information to update after your order has been handed over to the courier.

6. DELIVERY ADDRESS

Customers are responsible for providing accurate and complete delivery information.

Please carefully check your:

Full name;
Street address;
Suburb;
City or town;
Province;
Postal code; and
Contact number.

Relyv RSA is not responsible for delivery delays, failed deliveries, or additional delivery costs caused by incorrect or incomplete information provided by the customer.

7. FAILED DELIVERY ATTEMPTS

If a courier is unable to deliver your order because nobody is available, the address is incorrect, or delivery cannot otherwise be completed, the courier may attempt redelivery or contact you to arrange delivery.

Additional delivery fees may apply in certain circumstances.

8. DELAYED, LOST, OR MISSING ORDERS

If your order has not arrived within the estimated delivery timeframe, please contact us at:

relyvrsa@gmail.com

Please include your order number so that we can assist you as quickly as possible.

We may need to contact the relevant courier or delivery provider to investigate the shipment.

9. DAMAGED ORDERS

If your order arrives visibly damaged, please contact us as soon as reasonably possible at relyvrsa@gmail.com.

Please provide:

Your order number;
A description of the damage; and
Clear photographs or videos of the damaged packaging and product, where applicable.

We will assess the matter and assist you in accordance with our Refund and Returns Policy and applicable South African consumer protection laws.

10. CHANGE OF DELIVERY ADDRESS

If you need to change your delivery address, please contact us as soon as possible after placing your order.

We will try to accommodate address changes before the order has been dispatched.

Once an order has been dispatched, we may not be able to change the delivery address.

11. THIRD-PARTY COURIERS

Orders may be delivered using third-party courier or delivery providers.

Once an order has been handed over to the relevant delivery provider, delivery may also be subject to the courier's own terms, conditions, and procedures.

We will make reasonable efforts to assist with delivery-related issues.