Terms and Conditions

Welcome to Relyv RSA. These Terms and Conditions govern your use of our website and the purchase of products from our online store.

By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.

1. ABOUT RELYV RSA

Relyv RSA is an online retailer offering sleep, recovery, and wellness technology products to customers in South Africa.

In these Terms and Conditions, “Relyv RSA”, “we”, “us”, or “our” refers to Relyv RSA. “You” or “your” refers to any person who accesses our website or purchases products from us.

2. USING OUR WEBSITE

You agree to use our website only for lawful purposes.

You may not:

Use our website for any fraudulent, unlawful, or unauthorised purpose.
Attempt to interfere with the operation or security of our website.
Copy, reproduce, distribute, or use our website content without our written permission.
Provide false, inaccurate, or misleading information when placing an order.

We reserve the right to refuse service, cancel orders, or restrict access to our website where we reasonably believe these Terms and Conditions have been violated.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate and up to date.

However:

Product colours may appear slightly different depending on your device or screen.
Product images may be for illustrative purposes.
Product specifications may change where necessary due to manufacturer updates.
We do not guarantee that all information on the website will always be completely error-free.

If a product is listed with an incorrect price or description due to an obvious error, we reserve the right to correct the error and, where applicable, cancel the affected order.

4. ORDERS AND ACCEPTANCE

When you place an order on our website, you are making an offer to purchase the selected products.

An order is only accepted once:

Your payment has been successfully received; and
We have confirmed acceptance of your order.

We reserve the right to cancel or refuse an order for reasons including, but not limited to:

Product unavailability;
Pricing or product listing errors;
Suspected fraud or unauthorised activity;
Payment issues; or
Other circumstances beyond our reasonable control.

If we cancel an order after payment has been received, we will arrange an appropriate refund of the amount paid for the cancelled order.

5. PRICES AND PAYMENT

All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.

Prices may change at any time without prior notice. However, once an order has been accepted, the price confirmed at the time of purchase will generally apply, subject to obvious pricing errors.

We accept payment methods made available at checkout.

Your order will only be processed once payment has been successfully authorised and received.

We do not store your complete payment card details. Payments may be processed through third-party payment service providers, which may have their own terms and privacy policies.

6. SHIPPING AND DELIVERY

We deliver orders within South Africa.

Delivery times provided on our website or at checkout are estimates and may vary due to:

Courier delays;
Public holidays;
Weather conditions;
Address-related issues;
High order volumes;
Incorrect or incomplete delivery information; or
Events outside our reasonable control.

You are responsible for providing accurate delivery information when placing your order.

Relyv RSA is not responsible for delays caused by incorrect or incomplete information provided by the customer.

Once an order has been handed over to the relevant delivery service, delivery may be subject to the courier's own terms and conditions.

7. ORDER CANCELLATIONS, RETURNS, AND REFUNDS

Our returns, refunds, and cancellations are governed by our Refund and Returns Policy, which forms part of these Terms and Conditions.

Customers may have rights under applicable South African consumer protection laws, including the Consumer Protection Act 68 of 2008, where applicable.

Nothing in these Terms and Conditions is intended to remove or limit any consumer right that cannot legally be excluded.

Please review our Refund and Returns Policy for information about:

Return eligibility;
Defective or damaged products;
Incorrect products;
Refund processing;
Exchanges; and
Applicable return conditions.

8. WELLNESS AND HEALTH DISCLAIMER

Our products are intended to support general wellness, relaxation, comfort, recovery, and lifestyle purposes.

Unless expressly stated otherwise, products sold by Relyv RSA are not medical devices, medical treatments, or substitutes for professional medical advice.

Product information provided on our website is for general informational purposes only.

You should consult a qualified healthcare professional where appropriate, particularly if you have a medical condition, are pregnant, are taking medication, or have concerns about whether a product is suitable for you.

You are responsible for reading and following all product instructions and safety information before use.

Relyv RSA is not responsible for misuse of products or failure to follow the manufacturer's instructions.

9. INTELLECTUAL PROPERTY

All content on this website, including but not limited to:

Logos;
Brand names;
Text;
Product descriptions;
Graphics;
Images;
Website design; and
Other materials

is owned by or licensed to Relyv RSA, unless otherwise stated.

You may not reproduce, modify, copy, distribute, publish, or commercially exploit our website content without our prior written permission.

10. THIRD-PARTY SERVICES AND LINKS

Our website may use third-party services, including payment providers, delivery companies, technology providers, and other service providers.

We may also provide links to third-party websites.

We are not responsible for the content, policies, availability, or practices of third-party websites or services.

Your use of third-party services may be subject to the relevant third party's own terms and conditions.

11. ACCURACY OF WEBSITE INFORMATION

We reserve the right to correct errors, update information, modify product details, change prices, or update website content at any time without prior notice.

We do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

12. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Relyv RSA will not be liable for losses or damages arising from:

The misuse of a product;
Failure to follow product instructions;
Incorrect information provided by a customer;
Delays caused by third parties;
Website interruptions;
Events beyond our reasonable control; or
Unauthorised access caused by circumstances outside our reasonable control.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by South African law.

13. EVENTS BEYOND OUR CONTROL

We will not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control.

These circumstances may include: